Refund policy

You can return your item within 15 days. This does not apply to personalised items where there is an error made that was not a fault of ours or the item has not been cared for in your possession. If 15 days have gone by since your delivery, unfortunately we can’t offer you a refund or exchange. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

To complete your return, we require a receipt or proof of purchase. 

There are certain situations where only partial refunds are granted (if applicable) 
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error 
- Any item that is returned more than 15 days after delivery

Please email us at info@emilianobasco.com If you wish to return our socks.